Customer Service/Inside Sales Associate

CV Resume of C. Lacey Blanton

Salt Lake City, UT

Personal Objective:
Professional Senior Inside Sales Associate/Marketing Assistant with formal training and experience in advanced office services seeks a challenging position and active involvement in a progressive organization offering the opportunity for professional growth and achievement.
Summary of Qualifications:
• Strong background and experience in Sales and Customer Service
• Progressive development of excellent interpersonal and communication skills
• Advanced user of Visual Manufacturing, CRM, Windows, WordPerfect, Excel, PowerPoint, and other various database systems
• Thorough, detail oriented, and resourceful
• Self Motivated – Able to implement decisions and set effective priorities to achieve both immediate and long-term goals
• Ability to work independently and institute creative improvements which allow better management work flow
• Demonstration of high performance standards, including attention to schedules, deadlines, and quality of work
Career History:
LiteTouch, Inc. Salt Lake City, Utah

1999-2011
Senior Inside Sales Associate/Marketing Assistant
2010-2011
• Held weekly meeting with Regional Sales Managers to discuss achievement of territory goals
• Import daily leads, send appropriate literature, and assign the lead to the Regional for follow up
• Give weekly reports on marketing leads, website hits, and types of literature sent to the field giving the Regional on what to focus on in their territory
• Daily scanning of department order acknowledgments, design guides, and invoices which saved 75% of time looking for documents.
• Reduced inventory by selling obsolete stock saving company thousands from scrapping material
• Unlock building doors for the business day as well as secure them at night
• Answer incoming calls from calls that are directed to a live person as well as back up to the technical support team to take messages

Senior Inside Sales Associate/Travel Coordinator
2007-2010
• Coordinate with the regional any travel arrangements such as hotels and flights saving the company money finding the best possible deal
• Implemented training program for new hires for Inside Sales position improving training process by 25%
• Interviewed and trained new hire Inside Sales Associates

Inside Sales Associate

1999-2007
• Develop strong relationships with Manufacture Representatives and Channel Partners to ensure reliability
• Delivered material to local jobsites to make certain that the customer received material to continue to work and complete the job
• Assisting manager with quick reference part numbers and prices saving time of locating it through other references
• Skilled at remembering and understanding difficult part numbers saving time of locating it through other referencesl
• Attended and participating in Trade Shows
• Building material on the production line to ensure customer orders shipped on time saving the dealer withholdings from the contractor to finish the job
• Involved in all aspects of customer service including answering questions, problem solving and interfacing with Manufactures Representative
• Daily processing of purchase orders, order status and problem resolution
• Follow up on unique orders and requests saving customer time and money confirming material was accurate
• Supply quotes with single line pricing and dealer pricing to the appropriate contacts
• Maintain and add contacts to the database (partners, prospective partners, and customers) saving time in ensuring contact information is accurate
• Provide shipment information such as tracking information as well as quotes for ship dates and freight
• Coordinate training registrations with customer, hotel, and factory for factory training
• Technically trained enough to answer questions about the system components and capabilities for order entry and customer decisions
• Attended outside trainings for improving customer service skills

I am willing to work within the Salt Lake County.

Desired salary:	Negotiable
Total experience:	13 years
Year of birth:	1975, female
Currently employed:	No
Name & Surname:	C. Lacey Blanton
Phone Number:	801-634-6100
City & State:	Salt Lake City, Utah
Street Address:	4250 West Midway Drive